According to a recent report on the official website of Cornell University,A new research discovery,Adding human traits to organizations affects how people view the bet365 sign up offer after it makes a mistake。
How do people judge organizations,Especially after an organization makes a mistake,Is an important and complex issue。The paper “Do Firms Think and feeling?Do Companies Think and Feel?bet365 sign up offer Perception of Organizations) provides a new way to understand how people understand the abstract entity of organizations。
Don and Gray through four independent studies,An in-depth examination of a debate in organizational psychology: whether humanizing an organization causes people to view the organization more positively。Humanizing an organization involves bringing the bet365 sign up offer to the organization。Have a complete bet365 sign up offer like a human,Able to experience emotions and feelings,Important for positive reviews for your organization,Including being forgiven by people after making mistakes。One way to frame the bet365 sign up offer is to describe the building blocks of an organization (members and goals) as being emotionally driven or non-emotionally driven。
Two scholars provided some descriptions,To make research participants feel that the organization’s membership and goals are focused on creating and influencing emotional experiences,Or not。For example,In an independent study,A store is described as staffed by employees who tend to express emotions,The goal is to make customers feel cared for。In another independent study,This store is described as staffed by strategic staff,The goal is to complete tasks efficiently for customers。The former description made study participants feel that the organization's bet365 sign up offer is more similar to that of humans than the latter description。
Result display,After the bet365 sign up offer makes a mistake,Apologies from organizations with similar human minds are seen as more sincere,His mistakes are also more easily forgiven,Even negative emotions such as anger,It can also make people feel that organizations are more like humans。This shows that in addition to focusing on the success of the business model,Businesses may also benefit by cultivating a reputation for caring about their customers’ emotional experiences。But in this regard,Enterprises need to pay attention to maintaining a delicate balance。According to the study,Emotional experience and expression may also have an adverse impact on the enterprise,The company may be considered insufficiently profitable、Not successful enough。
Don and Gray said,“Our research reveals how people understand bet365 sign up offer organizations,Challenges the traditional view that organizations are just inanimate objects。Overall,We can guide people to perceive bet365 sign up offer the organization,Especially the experiential mind,This has important implications for responding to organizations’ wrongdoings and their attempts to compensate”。
(bet365 sign up offer/Compiled)
Friendly links:
bet365 sign up offer registration number: Beijing Public Network Security No. 11010502030146 Ministry of Industry and Information Technology:
All rights reserved by China bet365 sign up offer Magazine. No reproduction or use without permission is allowed
Chief editor’s email: zzszbj@126.com Contact information of bet365 sign up offer website: 010-85886809 Address: Floor 11-12, Building 1, No. 15 Guanghua Road, Chaoyang District, Beijing Postal Code: 100026
>