Digital transformation should be "people -oriented"
July 22, 2022 08:19 Source: "China Social Sciences", July 22, 2022, Issue 2454 Author: Wang Junmei/Compilation

  Bet365 lotto review Digital transformation is the current hot word,Not only is it sought after by the company,It is also increasingly valued by the governments of various countries。July 18,Professor Antonio Diaz Andrade, a professor of business information system at Auckland University of Science and Technology in New Zealand, posted on the "dialogue" network.,Digital transformation This term,It is usually used to describe the functions and services that have completed the face -to -face completion of humans,Process of replacing it to online interactive form,The latter is characterized by faster、It is more convenient and can empower users more。But,Can digital transformation really have the above characteristics,It is yet to be discussed。

Take the banking industry as an example,Before realizing digital transformation,Customers can trade in the local branch; now,Customers are encouraged to handle business online。With the reduction of the branch institution,Many people, especially the elderly, are gradually facing the distress of "complexity" of simple daily life。With the New Zealand government and related organizations calling on people to prepare for digital transformation,Andrald and others have been tracking and investigating this process.。Research Discovery,To achieve digital and non -digital balance,bet365 best casino games People still have a lot of work to be completed。

The mainstream views of today's society believe,Digital society allows more people to live a more convenient life,This has led to more and more public and private services that use digital models by default,instead of digital options are limited or even disappeared。Current,There are two assumptions to support this line,I think everyone should adapt to digital lifestyle。First, although those who have not used digital services or are more inclined to non -digital options may have some deficiencies in some aspects,But the default can provide technology through the outside world、Training and other methods to make up; the second is to increase digital inclusiveness by adding digital services,will Bet365 lotto review naturally increase social inclusiveness。but,These two assumptions are not accurate。

Article display,The reasons for people encounter difficulties when visiting and using online services are different,Usually with personal financial status、Education、Culture、Language and other background -related。Even if you have digital skills,The complexity requirements of many online services and the living conditions of some people,It also limits their ability to obtain digital services。The sense of deprivation and out of control caused by it is regrettable,But this is not inevitable。Some organizations are looking for alternatives,instead of blindly focusing on how to popularize online services。For example,They did not completely cancel bet365 best casino games the call center or customer support staff,Instead, it is committed to realizing "people -oriented" service。Some organizations are considering establishing partnership with some intermediate institutions,Find and help those who are difficult to accept digital services。

Andrald and others said,The ultimate goal of the research is the rejection gap across the digital age,truly promoting the development of the society to achieve inclusive development。Lift it before,Related organizations can continue to promote technological progress,Instead of sacrificing the interests of some people as the price。

  (Wang Junmei/Compilation

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