Establish a better human -machine trust relationship repair system
February 24, 2023 08:45 Source: "China Social Sciences" February 24, 2023 Issue 2597 Author: Liu Yuwei/Compilation

  bet365 Play online games In recent years,More and more organizations include human -machine collaboration into the production method,Maintaining the trust relationship between people and robots is important to improve human -machine collaboration efficiency。According to the official website of Michigan University on February 2,Professor Lionel Robert, a professor at the School of Information, the School of Information, and doctoral students of human -computer interaction.,Robotic mistakes will reduce its credibility,and low credibility adds difficulty to repair the trust relationship between people and robots。

Like human employees,Robots will also make mistakes。But,People usually think that the robots who make mistakes are no longer worth trust,This tendency adds obstacles to the automation process of the office space。Estwood and others refer to forgiveness、Forgotten、Inform and misleading theory,I examined four kinds of trust repair strategies (apologize、Bet365 app download denied、Explanation、Promise) The effect of trusting relationship between robots and human colleagues who reconstructed repeated mistakes。Researchers invited 240 experimental participants,They cooperate with the robot to organize the warehouse box。Design according to the experiment,Participants will interact with the robot ten times,Among them, the robot will make mistakes three times,Then the robot will use a specific strategy to try to repair human -machine trust relationships。

The results show,After the robot has three errors in total,No one strategy can fully repair the credibility bet365 live casino games of the robot。Estwood also found,Even if the wrong robot has made the wrong robot can adapt to the new requirements put forward by human colleagues in time,and do the work better,People are no longer willing to give it opportunities。Some people may also bypass the dishonest robot,Select other methods to complete work。So,The performance opportunities of the advantages of dishonest robot display robot work have greatly reduced,Performance will also be reduced with this,It may be stopped by the organization。

Estwood and others suggest,According to the current robot development process,The trust relationship Bet365 app download between repairing robots and human employees requires targeted strategies。other,Before trying to repair humans' trust in the robot,Robots need to ensure that it has completely mastered potential new tasks。

  (Liu Yuwei/Compilation

Editor in charge: Changchang
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