"Emotional Treatment" in Linguistics Research
—— Take the emotional management of online health consultation as an example
June 21, 2022 09:12 Source: "China Social Sciences", June 21, 2022, Issue 2431 Author: Zhao Xinmao Yansheng

Affected by "the principle",Econsistence studies are mostly based on the rationality of the communication between the two sides to develop the theoretical model。"Emotional Turn" with Linguistics Research,Emotional factors in interpersonal interaction gradually entered the vision of consolidated researchers,And has become an independent research object in recent years。Although emotional is originally psychology、Classic research objects of sociology and social psychology,But conscience is a discipline that is very inclusive and fusion,Have close contact with many different disciplines,Therefore,Correctionalology has gradually become a research perspective and path that is favored by many interdisciplinary and cross -disciplinary issues。In recent years,With the research and development application of the new generation of artificial intelligence,Internet medical treatment gradually rise,Development has matured so far,Online Health Consultation has also become the focus of the industry's attention。The continuous development of "Internet+medical and health",In addition to the necessary hardware support,Good Internet communication environment、Online health consultation feedback by patients and effective communication of effective doctors and patients are the key soft power indicators of the popularity of "Internet+Medical Health"。"Sometimes healing,Frequent help,Always comfort ",This is the epitaph of Dr. Trudean on the Bet365 lotto review shores of Lake, Lake, New York,It implies that doctors not only need to cure patients' diseases,Provide patients with the necessary medical help,It also needs to provide patients with emotional comfort and humanistic care。For this,Following the emotional management in online health consultation is particularly important。

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Emotion is a classic research object of psychology,and emotion can be expressed through language,Therefore, the study of emotional discourse is becoming more and more valued by the linguistic world。Emotional discourse research attempts to discuss the relationship between emotion and discourse,This is due to tight language and emotional connections -people use language to describe their feelings in discourse communication。But,Emotion is a highly complex psychological process,Discussion of the words caused by emotions must also be full of challenges。It is worth noting that,Everyone seems to be in a very subtle way,Random、more or less、Correct and adjust discourse to express and manage emotions,To meet the communication needs of different occasions,Significance between the main body of emotional expression。Current,Emotional management in online health consultation mainly uses doctors as the center to explore doctors' emotional management and emotional labor/work。

Online Health Consultation,Doctor'bet365 Play online games s emotional management refers to observation、Evaluate and comply with the internal and external emotions of doctors to realize the goal of doctor -patient communication,Including the individual emotional management model of the doctor and the interpersonal emotion management model of the doctor。As far as the doctors' individual emotional management models,Doctor's emotional management process includes conscious or unconscious use of discourse strategies to express emotions to patients。Doctor's interpersonal emotional management model is divided into internal interpersonal emotion management model and external interpersonal emotional management model。Inner interpersonal emotional management model mainly pays attention to how doctors manage their emotion,External interpersonal emotional management model mainly pays attention to how doctors manage their emotions through interaction with patients。Online Health Consultation,Doctor's emotional labor/working refers to the use of surface behavior and deep behavior to manage your emotions。Specifically,The surface behavior refers to the doctor's emotional expression,camouflage or hiding your own inner emotions,Show the emotional needs of work; deep behavior refers to the doctor's efforts to manage his inner emotions,Make your emotional experience and the emotional performance required in the online health consultation scenario。

  Future Trends

With the "emotional steering" of humanities and social science research,Ecactics research also pays more and more attention to changes in interpersonal relationships in communication,Especially changes in sentimental factors during communication。Dialogue is a social practice activity about cultural expression and exchanges,Is a concept of relationship between "self" and "other" social relationship。Psychology believes that emotions can be characterized by internal psychological feelings,Dialogue carries the position of the speaker、Intent、tendency、Attitude,Therefore, emotion can express through the medium of discourse。What needs to be pointed out is,Research on the management of emotional management in online health consultation in the past is usually centered on bet365 live casino games doctors,Examine how to manage your emotions during the consultation of doctors。Although this kind of research has paid attention to the emotional management and emotional labor of the doctors at the beginning,Expansion to managing and regulating doctors' own emotions through interpersonal interaction,But the research on the research of emotional management of self -concern and experience in the patients is relatively scarce,Start with the following shortcomings。

First,The research of emotional management in online health consultation lacks the integration and docking of cross -disciplinary perspectives,Pay attention to the emotional management of doctors from the perspective of psychology and adjust the negative emotion of the doctor through interpersonal interaction,Ignoring the perspective of linguistics, the individual under the interpersonal interaction through discourse management of each other to manage the positive and feasibility of others' negative emotions。Second,Emotion has always been a research object of sociology and psychology,But these two disciplines pay more attention to individual emotions,I rarely pay attention to the dynamic impact of emotion or emotional discourse in the communication context on the construction of interpersonal relationships,The impact of interpersonal relationships on emotional management,This leads to the lack of certain interaction and interpersonal research in the current research of emotional management。It is not difficult to see,Currently online health consultation Chinese doctors 'emotional management research mainly focuses on the management and adjustment of doctors' personal emotions,That is to manage and regulate the doctor's own negative emotions,or how to enhance Bet365 app download your positive emotional experience through the interaction with others,Lack of interpersonal investigation of emotional management of patients。That is to say,The existing research has not paid attention to exploring how doctors interact with patients,A detective and managing patient's negative emotional experience,And this is an important factor that cannot be ignored in the management of interpersonal harmony between doctors and patients。

So,The research trend of emotional management in online health consultation can introduce interpersonal interaction perspectives,Not only pay attention to the emotional management of doctors in health consultation,It is necessary to accurately identify the negative emotions of patients and managed the negative emotions of patients through discourse。In terms of research content,Follow the online health consultation,What way do the doctor can detect the negative emotions of the patient? What are the dimensions of doctors for patients' negative emotional management?,Research methods for existing doctor -patient interaction and emotional management discourse are relatively single,Leading some discourse interpretation is slightly subjective,Therefore, it is urgent to introduce hybrid research methods to expand the breadth and depth of research,Increase the objectivity of existing research on the interpretation of the discourse of doctors and patients as much as possible。For example,It can be comprehensively used by quality and quantitative research methods to examine the words of negative emotional management,and collect a variety of types of corpus,Integrated researcher perspective、Participate angle of the participants and the viewer's perspective,bet365 live casino games Avoid the subjective interpretation of researchers,Make sure the reliability of the research results。

  Reality meaning

Dialogue is the main carrier of information transmission and emotional expression,It is the main presence of interpersonal interaction。"Emotional Turn" with Linguistics Research,Emotional factors in interpersonal interaction have gradually entered the vision of ligging from the perspective and gradually developed into an independent research object in recent years。

With the proposal of the concepts of "New Liberal Arts" and "New Medicine",Discourse research on the communication of doctors and patients is increasingly emerging。plus,In the new era of doctors and patients, the consciousness of "patients' authority" gradually enhances,Patients not only need doctors to provide medical technical services,I also look forward to enjoying the humanistic care of the doctor。Interaction and communication between doctors and patients,It is an important channel for doctors to understand the patient's condition and provide professional medical services,It is also a powerful means to provide patients with psychological comfort and humanistic care。Just as "the father of medicine" Hippocrat: "The so -called healing disease,Yiyi Liang medicine,Two dependence of good words。"Follow the emotional management of doctors online health consultation,Focus on online medical context TCM and affected language on the language,It can be the contradiction and conflict of doctors and patients,Build a harmonious doctor -patient relationship of "Internet+Medical Health",Provide language services and discourse guidelines。

  (Author Unit: School of Foreign Languages ​​of Nanjing University; School of Foreign Language, Harbin University of Engineering)

Editor in charge: Zhang Jing
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