Following the Era of Steam Engine、After the era of electrification and informatization，Global is quickly entering the Era 4.0 era of Industry 4.0 represented by intelligent manufacturing。Because of the Internet、IoT、Cloud computing、Big Data、Artificial Intelligence、Blockchain、CPS (Information Physical System) and other breakthrough technologies explosive，The impact and breadth of Industry 4.0 far exceed the previous three industrial revolution。As the founder of the World Economic Forum, Schwarb wrote in the "Fourth Industrial Revolution: The Power of Transformation"，"Technology and digitalization will change everything"。Facing the opportunity and challenge of the fourth industrial revolution，Governments of various countries have formulated the country's digital development strategy，Promote the digital transformation of the government。Digital development is an important variable that has not changed in the world for a century.，For my country's second century -old struggle target、Promoting the modernization of the national bet365 best casino games governance system and governance capabilities has brought unprecedented major opportunities。

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early 1990，American public relations expert Albrecht and ZEMKE found through research，During the process of getting a service，The more people and departments in the contact object of service objects，The more difficult it is to feel satisfied。Later，Manager Russell Linden (Russell Linden) found in the process of studying the US public administration，Citizens when they get service，Often contact with more Bet365 app download government agencies or street bureaucrats。The bureaucratic style spread of the government and its staff and the growth of the concept of the official standard，Reduced the accuracy and experience of citizens' service，The relationship between citizens and the government is increasingly alienated，further affects the improvement of government governance capabilities。

Enter the 21st century，Under the influence of the new public management and new public governance paradigm，Revolution of integrating governance in the world，Practice to abandon the government's fragmented disease。With the development and advantages of the Internet，Western countries have proposed the construction of "overall government" with the core of adjustment of government structure，and the construction，Among them, the one -stop public service is a sign of mature development of the electronic government。During the practice process，According to the degree of contact between citizens and the government, and steps for processing and information transmission，One -stop public services can be divided into full contact formula、Partial contact and contact -free three main modes。Based on this，Public Management Studies have achieved a certain degree of consensus on what one -stop public services: first，Public services are provided through a single entry and as little contact as possible; second，Reconstruction of the business processes between different government departments to achieve integrated service supply; third，The entire service process is centered on citizen satisfaction，Emphasize the accuracy of the supply of public services and shorten the time that citizens must wait; fourth，With the help of Internet technology，Citizens can all the weather、Government service。

Two researchers at the University of Ogsburg, bet365 best casino games Germany, Daniel Veit and Jan HuntgeBurth believes that one-stop public services are essentially a metaphor for daily activities (LIFE- EVENT METAPHOR)。In other words，Electronic government construction and one -stop public service innovation in Western countries is based on serving the daily service of citizens or enterprises as the starting point for process renewal，I hope to shorten the time for citizens to wait for public services，Enhance the satisfaction of citizens or enterprises。Although this effort gives citizens a sense of de -bureaucracy and decentralization，To a certain extent, it improves the government's governance efficiency and ability; but the development and application of technology，One -stop public service defines only one single scene，That is, citizens or enterprises need to be authorized or approved by the government，Get the government’s administrative license for obtaining the government under the legal framework set by the government，This is actually dominated by government administration、It is convenient for the government to achieve the purpose of social governance。Therefore，One -stop public services in the context of the construction of the electronic government are far from reaching the effect of customized personalized services for citizens，Citizens can only passively accept integrated services provided by the government。

　　One -stop public service in the construction of digital government

Under the general trend of global digital transformation，The Chinese government has closely seized the opportunity of digital change from the top -level design and local exploration。Since the 18th National Congress of the Communist Party of China，The Party Central Committee attaches great importance to the development of the digital economy，Implementing the bet365 live casino games strategy of the network power and national big data strategy，Construction of Digital China。Zhejiang made a decision -making deployment of "Digital Zhejiang" as early as 2003，and use this as an important part of the "88th Strategy"。Since then，Zhejiang continues to promote the construction of "Digital Zhejiang"，In 2014，Start the "Run once" reform in 2017，Digital transformation of the government in 2018。2020，Digital technologies represented by big data and cloud computing not only promoted the government's digital change，and provides a possibility for the transformation of one -stop public service。

First，Use big data to "precise portraits" for the masses and enterprises，Actively provide personalized customized services。Zhejiang Province under the guidance of the "run once" reform concept，Focusing on the two life cycles of the masses and enterprises, the full process of the "one thing"。For example，The "one thing" of the masses covers birth、School、Employment、Special group service、unemployment、Marriage and fertility、Real Estate、Medical、More than 10 aspects such as retired pension and funeral。Different from traditional one -stop public services，Digital one -stop public services have completely changed the phenomenon of the masses to find the government，Use big data as support，Perceive the needs of the masses in advance，Let the data and the government find the masses who need to serve，Send public services directly to the masses。

Second，Change the content defined from the government's perspective，Improve the ability of the masses to use digital technology。Traditional one -stop public services define public services in accordance with the needs of government governance society，The masses can only accept it passively。Digital change bet365 Play online games proposed by Zhejiang Province covers the party building and leading the whole、Digital Government、Digital economy、Digital Society、Digital culture、Digital rule of the rule of law。For example，Digital social systems with "Urban Brain+Future Community" and "Rural Brain+Future Village" as the core business scene，Focus on solving urban and rural governance、A prominent problem in the lives of the people，Perform precise analysis、Overall judgment、Smart Decision、Coordinated command，Promote the sustainable development of society。In this process，The masses and grassroots governments can according to their own needs，Use big data technology to continuously develop various application scenarios。Take the future community as an example，The future community includes future neighborhoods、Education、Health、Entrepreneurs、Architecture、Traffic、Low -carbon、Nine major scenes of service and governance，Not only can improve the ability of the masses to use digital technology，and can enhance the tolerance of digital governance and eliminate digital gaps。

third，Promoting government function transformation and institutional reform with digital transformation。Although traditional one -stop public services attach importance to creating seamless gaps，Emphasize the reconstruction optimization of government processes，But it does not involve government function transformation and institutional reform。April 19, 2022，General Secretary Xi Jinping at the 25th meeting of the Central Committee of Comprehensive Deepening Reform，It is clearly proposed that the important exposition of "Digital reforms help government functions"，Emphasize "promoting the government's digitalization、Smart operation，Provide a strong support for the modernization of the national bet365 best casino games governance system and the modernization of governance capabilities "。2020，Zhejiang province promotes the establishment of social contradictions and disputes to resolve the regulation center，Realizing the "one -stop" governance of contradictions and disputes; subsequent issues to solve the problem of repeating the police due to contradictions and disputes，Yongkang City Public Security Bureau creatively proposed the "one police situation and three push" mechanisms that resolve contradictions and disputes，Through the development of police cloud platform and using the grass -roots governance platform，Public security organs collaborate with other government departments，Reshaping the contradiction and dispute resolution process，To realize that the masses can report only once a policeman can completely resolve contradictions and disputes，strengthened the government's ability to prevent and resolve risks。

Overall，One -stop public services in the context of digital government construction requires a coordinated use of digital technology、Digital thinking、Digitalization，Digitalize、integration、Modernization runs through the party's leadership and economy、Politics、Culture、Society、All aspects of the whole process of the construction of ecological civilization，Cross -level、Cross -region、cross -system、cross -department、High -efficiency collaboration on business is a breakthrough，Use digital empowerment as a means，Integrate decision -making flow with data flow、Execution Stream、Business Stream，Promote the reconstruction of work system in various fields、Business process reconstruction、System mechanism reshape。

The purpose of creating a digital one -stop public service is to build pan -caisable、Smart and convenient、Fair and Favorite Digital bet365 best casino games Service System，Coordinated and efficient digital performance ability system，Scientific and standardized digital construction system，Really reflect the superiority of the people -centered and socialist system。

　(Author Unit: Zhejiang Provincial Socialist Theoretical System Research Center Zhejiang Normal University Base、Zhejiang Normal University School of Law and Government)