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Friend's neighboring house service: The rise of a new community service model

February 12, 2020 05:31 Source: "Chinese Social Sciences", February 12, 2020, No. 1864 Author: Liu Linping Cheng Ping

　　We recently investigated and found，In Nanjing、In some communities in Wuxi and other places, a new housekeeping service format formed by the owner's spontaneous organization，We summarize it as the "friendly service service" mode。Its main features and advantages are direct transactions between interpersonal interpersonal through the network platform，The service method is more flexible、The service price is relatively low，Reduced transaction costs、Promoting local chemical employment、Enhanced neighborhood communication。but，As a neighborhood -based relationship、semi -market -based service mode，There is also a definition of responsibility、Insufficient institutionalized guarantee、Professional lows and other issues，Urgently needs to conduct standardized guidance and support development。We think，If it is guided proper，You can explore a new road with community services with the "Yiliheyi" of the Confucian excellent tradition and market ethics，For solving my country's community pension、Insufficient supply of child care services，Prosperous community economy、Drive employment、Promoting community construction has important value。

　　Promoting modern community governanceConstruction of the community

　　The main features of the "Friend's Neighbors" mode are the following。First, take the Internet as a platform，Generally based on the service app developed by the owner's WeChat group and the property company, the main platform。In these platforms，Owners can publish housekeeping recruitment and application information for each other in the community、Exchange Housekeeping Service Experience，This contributes the housekeeping service relationship between owners。The second is based on neighborhood relations。The provider of housekeeping Bet365 app download services is generally a middle -aged and elderly owner who is idle at home，They may publish information on the platform by themselves or through their children。Related employment information is mainly spread inside the community similar to "acquaintance society"，Therefore, the trust between each other is relatively strong，easier to promote transactions。Third is the half -market operation method。The service content provided by the service content is not much different，It mainly includes daily cleaning、cook，Elderly、Children's care, etc.，But the neighborhood relationship generally does not sign a formal employment or service contract，Service evaluation is mainly through word of mouth evaluation through the Internet and interpersonal interpersonal。

　　The main advantages of the "Friend's Neighbors" mode include three aspects。First, it can effectively integrate idle labor resources，Reduce the threshold for consumption of housekeeping services。In the "You Neighbor's Political Service" mode，The owner of the service provider pays your own excess time and energy，Because I have my own housing，Even if you are a home nanny, you don't need to provide accommodation，Tongtong is also very convenient。When taking into account your own family, you can get a certain income，Realize flexible employment，Is their biggest motivation。On time arrangement，Both sides can be more flexible and free，Some can be called with calls。At the price，Because both parties do not need to pay the agency fee or management fee to the company，Therefore, the price is relatively low。So，Compared with the market -oriented mode，The "Friend's Neighbors' Political Services" model further reduces the consumption threshold of housekeeping services，Make some disadvantaged groups with less income，For example, live alone、Disabled Old Man，The disabled people can benefit。This helps to promote community housekeeping services to "inclusive" development，It is an effective attempt and exploration of "community Bet365 app download pension" and "community care"。

　　Second, it can effectively reduce transaction costs，Realize "Yilihe One"。According to the current rules of the housekeeping industry，Housekeeping companies generally charge 5%-20%of housekeeping wages as intermediary fees。The "Friend's Neighbors' Political Services" model adopts direct trading method in the community，Building a complete supply and demand system in the community，For the owners and service providers, it saves time，Save a lot of intermediary fees，Effectively reduced transaction costs。Since this mode is mainly based on neighborhood relations and interpersonal trust，Therefore, it can also produce better social benefits。Some owners reported in the survey，Compared with housekeeping workers from housekeeping companies，They trust in housekeeping service providers from the same community、higher satisfaction，less in time and remuneration，More considerate and modesty。An elderly owner who lives alone not only accepts the other party's home，Also provide accommodation for their relatives for free，The two sides have established a deep neighborhood feelings，It can be said that "Yilihe One"。

　　Third, it can further promote community participation，Improve social capital level。In the modern urban community，A serious problem is that most of the residents in the community do not know each other，Lack of neighborhood interaction，Light humanity。Studies from Chinese and foreign sociologists show，higher social capital level can promote the effective use of resources、The benign interaction of interpersonal and the harmony of society (community)，Chinese society has a high level of social capital may be one of Chinese characteristics。The "friendly service of friends" mode links the supply and demand parties in the community to link，enhanced interaction and interpersonal trust in neighborhood，Promoting community participation，It is also conducive to inheriting and promoting the cultural tradition that neighborhood watches Bet365 app download and help，It has a positive reference value for my country's promotion of modern community governance and community construction。

　　Before standardized and standardized development

　　The "friendly service" mode is produced by the residents of the community、A new community service format for natural development，It is a neighborhood -based relationship、semi -market -oriented service relationship。Its advantages are also the limitations it faces from the other side，It is mainly manifested in the following aspects。

　　First, oral agreed as the main，Lack of written contracts。Investigation and development，Basically neither of the main employment parties have not signed a formal written contract，Most of them are verbally agreed in accordance with the common practice of the housekeeping service market，The responsibilities and obligations of both parties are not clear enough。The main cause of the paper contract without forming a paper contract，The first is because the face is not embarrassed to be too true，Second, both parties have more freedom to relieve the employment relationship at any time。

　　Second is based on traditional trust，Lack of special guarantee。There are certain security risks in housekeeping services，It may involve the employment of both parties or even the third party's personal hazards and property losses。In the "You Neighbor's Political Service" mode，Both the main employees basically have no purchase of related insurance，Most of them are interpersonal trust based on "far -relatives are not as good as neighbors"。If complexity appears、major personal property disputes，It will inevitably destroy the interpersonal trust and community relationship that the model depends on。This is the biggest obstacle that must be resolved in this model of sustainable and healthy development。

　　Third is to rely on life experience，Low professionalization。In the "You Neighbor's Political Service" mode，Service providers basically do not have the qualifications and related educational training experience of housekeeping practitioners，Most of them are affirmed Bet365 app download and spread by owners in the community because of their own housework or taking care of their children, grandchildren.。From the perspective of professionalization，This housekeeping service model that relies on daily life experience needs to be standardized、Standardized direction development。

　　Coordinated with the government and market mechanism

　　In the current market environment，On the one hand, the demand for housekeeping services of residents is increasing，But on the other hand, housekeeping enterprises、The development of the housekeeping industry cannot fully meet market demand。The "friendly service of friends" model is based on neighborhood relations、Half marketization mode，It is an effective supplement to the market -oriented housekeeping service model，There is a large and stable development space in large and medium -sized communities in the city，Urgently needs to conduct standardized guidance and support development。If it is guided proper，可以Coordinated with the government and market mechanism，Promote the further quality and capacity of the housekeeping service industry，Explore a community service with "Yiliheyi" with both Confucian traditions and market ethics supply a new road，At the same time, solve the pension of the community in my country、Insufficient supply of child care services，Prosperous community economy、Drive employment、Promoting community construction, etc., all have important value。For this，We propose the following policy suggestions。

　　First, actively recognize，Gradually incorporate it into the policy system。"Friend's Neighbors Service" is a semi -market -based service mode，Lack of formal service contracts and labor relationships。But do we think，Government departments should treat this new service format from the perspective of their positive role，Credit and support。It is recommended to post reform、Business、Civil Affairs and other departments will recognize this model as an important supply method for innovative community services.，Incorporate it into the relevant policy system when the time is Bet365 lotto review ripe for standardized guidance and support for development。

　　Second is to strengthen supervision，Do a good job of service coordination。"Friend's neighbor's political service" as a service mode spontaneously formed by residents，To some extent, it belongs to the blind zone and blurred area of supervision。Incorporate it into the relevant government departments、Community Resident Committee、The management service category of the owner committee or the property company，On the one hand, you can make risk prompts before the service starts、A conflict mediation after the dispute，On the other hand, it can be combined with "Internet+smart community construction"，Provide more accurate optimized information docking and platform guarantee services for both supply and demand。In addition，Government departments shall actively develop and introduce specific financial insurance products，Guide the "friendly service" supply and demand for supply and demand to better protect the interests of both parties through purchasing commercial insurance、Reduce service risk。

　　Third is to cultivate vigorously，Promoting its standardized development。State Office [2019] No. 30 document pointed out，Multi -departmental departments will carry out housekeeping training and promotion actions，Improve the quality of employees。The government should actively promote vocational training into the community，Owners who actively organize domestic services in the community to receive vocational skills training，Make it obtain related occupational qualifications，Constantly improve professionalization、Professional level。At the same time，It should be vigorously cultivated and supported owners with relevant qualifications as leaders to set up community housekeeping services，If possible, you can hatch the owner's own housekeeping service enterprise，Enjoy the nature of the venue with other housekeeping service companies、Hydropower price、Tax discount、Commendation and reward equivalent bet365 Play online games treatment，To promote its standardization、Sustainable development。

　　(This article is the "Research on the Research on the Employment Relations of Housekeeping Workers in the Internet Times" (18ASH007) phased achievement)

　　(Author Unit: Hangzhou Normal University、Nanjing University School of Social Sciences; Jiangsu Maritime Vocational and Technical College)

Editor in charge: Changchang