The epidemic of new crown pneumonia has widely affected people's social life，Or will change people's cognition in the future、Emotional and behavioral mode，This situation will bring new challenges to social governance。The psychological community has carried out a lot of theoretical and practical research on related issues related to epidemic and social governance，To improve the governance system、Improve the effectiveness of governance、Improving the governance capacity provides strong support，Highlight the important role of psychology in social governance。

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The epidemic of the new crown pneumonia is threatened to the health of the people，even caused huge psychological pressure。People are in stress state for a long time，Show special psychological and behavioral response。Where，The most direct impact on individual psychological level is panic、anxiety、A negative emotions such as worry and related physical symptoms。A large number of research and inspecting the influencing factor of the people's negative emotions，and put forward possible mitigation plans。From the perspective of space，The people's cognition and anxiety of the public exist "ripple effect"，That is, the emotional problems of people in the areas of severe epidemics are more serious than other regions; from time to time,，Control with the epidemic，The level of people's mental health also gradually turns better，But the anxiety of the epidemic itself gradually shifted to family relationship、Economic status and anxiety of future development。In individual factors，The attention of the epidemic will cause more negative emotions，But the trust Bet365 lotto review of the government can enhance confidence in the success of the victims，Therefore, to a certain extent relieve individual panic and anxiety。Environmental factors，Epidemic information、Rumors will affect the emotional state of the individual，But the clarification and execution of social norms can alleviate the people's negative emotions。Anxiety and panic will further give birth to irrational behavior such as blind snapping，For example, domestic people lined up to buy double Huanglian oral liquid、American people's accumulation of daily necessities, etc.，The psychological mechanism behind it is also an adaptive behavior of disaster: it is due to the activation of the scarce mind，It is also a compensation for the loss of control。​​Research also found，Moderate negative emotions such as anxiety can enhance the support of individuals' epidemic prevention measures，Promoting positive epidemic prevention behavior such as maintaining social distance，and will also promote altruism to a certain extent、Donation and other pro -social behavior。

Due to the complexity and grimness of the current foreign epidemic situation，Occasionally new crown pneumonians in various places continue to bring psychological pressure to the public，Future research needs to further examine how the government and the media in the emergencies of public health incidents pass the incident information through a more active and effective communication framework，While controlling the panic of the people at a lower level，Promoting support and active prevention of epidemic prevention measures。other，Normalization in the epidemic prevention and control、Under the background of the downside of the global economy，It also needs further attention to the decline in income、Employment and other social life issues on individual psychology。

　　Psychological assistance and behavioral boost of the social psychological service system

The duration of the new crown pneumonia's epidemic is long、Large span span，Give patients and family members、First -line medical workers and even ordinary people have caused psychological trauma to varying degrees。Despite the needs of extensive psychological assistance and crisis intervention，But the traditional face -to -face psychological consultation mode is difficult to develop，Therefore，Psychological workers explored new forms and new ideas of psychological assistance in practice，Adopting multi -technical fusion psychological assessment and intervention，Get rich research results。First，Through extensive mental health education and popular science，Use the Internet platform、Media and books, etc.，Help the public to establish a correct understanding of psychological stress response。Next，The psychological counseling hotline carried out by the Internet and telephone becomes the main form of psychological services，Psychological health for individuals、Family、Personal life and other troubles，Provide psychological support for ordinary people in the larger range。But at the same time, this form also puts forward higher requirements for the professional ability of assistants，At different stages of the epidemic，Help objects and problems are different，Explanation guidance must be adopted in a targeted manner、Cope with strategy guidance、Cognitive behavior intervention therapy and other different consulting techniques。other，The psychological community also cooperates with the industry，Artificial intelligence、Combination of emerging technology and psychological intervention technology such as wearable equipment，Develop emotional detection bracelet、Online bet365 best casino games self -service psychological service system, etc.，to provide more timely and wide psychological assistance services。

With the prevention and control of the epidemic entering the normalization，Psychological assistance is also converted into normalized mental health services，How to achieve precise docking between the people's psychological service needs and the service resources of the psychology community in the future、How to effectively combine online service and offline consultation、How to evaluate the effect of new psychological assistance forms，It also needs to refine the mode of psychological assistance and crisis intervention in major emergencies based on experience summary。At the same time，Pay attention to the law、Construction of the system level，Incorporate psychological intervention into the emergency management system，Better play with psychology in disaster prevention、Active role in crisis intervention and post -disaster recovery。

Prevention and control of the new crown pneumonia epidemic，Not only depends on the policies and measures formulated by government departments，It also depends on whether the people actively cooperate and take effective protection behaviors (such as correctly wearing a mask、home isolation, etc.)。How to promote the public to make more reasonable health prevention behaviors，Nudge research provides a good revelation。behavioral booster refers to making people make better decisions by reshaping people's behavioral decision -making situation，It is used in health、Public Policy、Social governance and other fields have been effective。It can change the factors and decision -making situations that affect the protection behavior，Guide the individual's behavior in a low cost and better effect，So as to improve the governance efficiency during the epidemic，For example, bet365 Play online games design a simple and feasible protective guide、Activity framework with activeness、Provide measures and other measures for daily needs。Foreign Studies Discovery，Show the typical victim image to the subject and guide the subject to reflect on their own behavior，Can increase the willingness of individuals to follow the protective guide。From the perspective of policy execution，Some studies have found that compared with the traditional typical punishment -type prevention policy，Promoting -type epidemic prevention policy can more effectively guide the individual's policy to follow the behavior。What needs to be emphasized is，Behavioral booster and administrative policy is complementary rather than opposing，It will boost and law、Policy means combined can help government departments make the best decision。It has not much application experience in my country，How to better apply the behavior in policy implementation to promote strategy still requires more exploration。

　　Social psychological characteristics and mechanisms in emergencies

Individual stress psychological response will bring derivative effects，Affects social mentality and social mood，Strict social contradictions and conflicts。The following studies of psychology focus on the psychological mechanism behind it，It can provide effective revelation for social governance。First，Focus on negative social emotions in public opinion。Due to the negative bias effect，During the spread of network information，Negative information is more vulnerable to people's attention，The memory and survival rate in the transmission is also higher，People are more inclined to interpret and pass the vague incidents for negative interpretation and transmission，Further intensify social emotions of crisis incidents。Second，bet365 best casino games Follow the spread of conspiracy theory and rumors。When facing a crisis with serious consequences，If you fail to get enough event information in time，The uncertainty of the public will exacerbate the psychological needs of cognitive closedness，Seek some simple and clear explanation，It makes it easier for people to believe and spread rumors or conspiracy theories，This will further lead to adverse consequences such as the hostility and prejudice of foreign groups。third，Pay attention to the problem of group relationships。During the epidemic，Phenomenon of group discrimination against Chinese groups abroad has also become an important social problem。Research Discovery，The higher the degree of threats of fear and perception，The lower the tolerance of people's foreign groups。Specifically，"Insufficient information" of individuals to strangers、The activation of the behavioral immune system and the psychological atmosphere in society，It has spawned such as excessive avoidance、Stagger、Discrimination such as language or action violence。Of course，A positive phenomenon also exists at the social psychological level，Research from many countries during the epidemic discovered the "gathering flag effect"，That is, the public will have a stronger systematic rationalized motivation in the threat situation，It is manifested as more supporting the government，Political trust has also improved，In particular, departments and organizations related to emergency management related to epidemic situation。This effect can cushion the panic emotion to a certain extent，More importantly, it can improve social cohesion，This is conducive to the advancement and implementation of government anti -epidemic measures。

Revelation of the individual and social psychological mechanism of the people Bet365 app download in the emergency，is the scientific basis for improving national governance capabilities。Reality needs to provide a strong development motivation for psychological research in social governance，Psychology will also play a greater role in social governance。

　　(This article is the "Study of Psychological Construction in Social Governance" (20AZD084) phased achievement in the key project of the National Social Science Foundation)

(Author Unit: School of Psychology, Nanjing Normal University)