March 31, 2020，General Secretary Xi Jinping pointed out when inspecting the Hangzhou Urban Brain Operation Command Center，Use big data、Cloud computing、Blockchain、A cutting -edge technologies such as artificial intelligence to promote urban management methods、Management mode、Innovation of management concepts，From digital to intelligence to intelligent，Make the city smarter、Smart，It is the only way to promote the modernization of urban governance systems and governance capabilities。Therefore，How to promote digital transformation，Improve public service performance of grass -roots government is one of the focus of the future research。Public service performance of the grassroots government is not only related to the image of the party and the government，Can the people be convenient for the people、Enjoy public services with satisfaction。

　　Bet365 lotto review General Secretary Xi Jinping proposed the idea of ​​"people -centered"，Its connotation and requirements are: go to the people and go to the people，The power in the hand is used by the people，The fundamental interests are conspired by the people，It is determined by the people and or bad，The highest place in the heart is the highest，People and cadres are the relationship between public servants。Grass -roots government is fully applied to big data、Blockchain and other advanced technologies to improve the efficiency of governance，The value orientation of "people -centered" should be adhered to。During the investigation, I found it，"One -door" reform in some urban areas，Build "one window to do more things、New Model of Government Services，and "IMI identity certification platform"，Digital transformation changes "the masses running legs" as "information running leg"，Changing "Mass Running and Following" into "Department Cooperation Office"，Let the masses enjoy the convenience and efficiency of the "one -door" public service。Therefore，Grass -roots governments should take the Internet、Big Data and other modern science and technology introduction in public service areas，While realizing technical rationality，Adhere to the "people -centered" policy concept to achieve value rationality，Make the masses convenient、Satisfaction。

　　Second, insist on interactive democracy and the people's sense of unity.During the digital transformation process，Government government needs to transfer some power，Steps to reduce approval，Equality、A friendly work attitude to maximize administrative efficiency。With Weibo、WeChat、5G Internet and APP clients and other new media popularization，The development of technology has increased the initiative of the people's participation in politics、Convenience。but，At present, the entrance of some grass -roots government online services presents "multi -door"，Online service platform still exists to a certain extent.、Difficult to enter "。For this，During the investigation, I found it，Establish a "One Press Spirit" 24 -hour consulting service hotline，Answer the masses and business questions anytime, anywhere，"One Netcom Office" for personal affairs through the online service hall，Improve people's satisfaction。In addition，Through the "one -door" innovation Internet approval mode through the legal person，Enterprises can apply for matters through the Internet，The department only needs to be approved according to electronic data，Added a sense of corporate gain。Therefore，Grass -roots governments can build a borderless business collaboration，Through the government unified external communication platform，Realizing interactive democracy，Improve the people's sense of gain。

　　Third, adhere to the unity of overall governance and granular governance.Efficient solving people's problems，Requires government departments to carry out planning and coordination，Realization of data sharing common。Current，More than 80%of my country's information and data resources scattered in government departments at all levels，"Information Island" and "Data Chims" is still more serious。Research display，In a certain city, in order to open the data application service "last mile"，Unified planning in the macro level according to the requirements of the overall government，Perform specific project management according to granularity governance at the micro level。The so -called "granular governance"，refers to the subdivision of work into several items，Make granular combing according to the specific project，Clarify the details of the time node，Refined governance in accordance with the management method of project system。For this，Some urban areas exploring enterprises to start "One Things One Day"，linkage city supervisor、Public Security、Taxation and other related approval departments，Reconstruction from the process、System integration、Data sharing and other aspects to reform questions，Implement the form information of the form information at one time。In addition，Guided by the mass of the masses，Manage projects with granular governance，Natural person、Reform and innovation of legal person life cycle services，Subsequent administrative services such as "birth of one thing" and "employment" will be launched one after another。

　　Fourth, adhere to the unity of government governance and social governance.According to the scope and ability of government power and social rights，The academic community divides it as "a strong government -weak society、Strong Society -Weak Government、Weak Government -Weak Society、Strong Government -Strong Society "four types。At present, the relationship between the government and society in my country is developing in the ideal direction of the "strong government -strong society"。Research display，Some urban areas through the construction of multi -level administrative service centers in the "city -district -street -street -neighborhood committee"，Set the 24 -hour self -service area，Realize the physical space of the people "embedded" the people。In addition，Blockchain+food safety、Blockchain+Shared Community、Blockchain+community correction and other projects，Let the social organizations such as enterprises "join" people's life。The people can first pass the neighborhood committee when facing difficulties、Volunteers、Social organizations such as enterprises for autonomy，Unsisted matters then pass the 12345 administrative service hotline、Solution of Administrative Service Center。This model also realizes the organic unity of government governance and social governance。

Of course，Technology is a double -edged sword。The grassroots government is enjoying digital transformation while bringing bonus，Also with potential risks with it，Therefore, it should be effectively avoided from the following aspects。

　　First, avoid technical dependence, hold value decision -making.With the development of artificial intelligence and other technologies，The accuracy of the algorithm is getting higher and higher，People will unconsciously submit public service projects to the technology to complete，Make a decision to make a decision on value judgment。New technology will develop into a new type of control -algorithm power。Assosoloma's artificial intelligence ethical value principles point out，"It should be determined by humans and whether to outsourcing decisions to the artificial intelligence system。When the data becomes the interface that knows the world，People have unconsciously unconsciously obtaining information，Give it to the search engine "。During the digital transformation process，Government government should recognize that the algorithm "Black Box" will inevitably attach the value mark of the designer。For this，Government government should understand the law rules、Estimated algorithm risk，New technologies such as algorithms as auxiliary tools，So under the guidance of the correct value rationality，Realize human -computer interaction，Effectively avoid excessive dependence algorithm and transfer value。

　　Second, moderate technical discrimination and reflect on the quality of data.Digital transformation of grass -roots governments If low quality data is based，It will affect public service performance。During the digital transformation process，Grass -roots government must maintain appropriate technical discrimination，Avoid blind digital trust，Keep reflecting on data quality。First，High -quality data needs to build data collection、Share、Usage and other policy mechanisms to protect。Next，New technology can improve people's participation strength and breadth，But it cannot guarantee the optimization of the data。For example，Blockchain technology allows people to fully express their views，can also ensure the personal privacy security of the people。But the quality of the recommended data collected is often affected by the individual quality of the people，Decisions of many data combinations may not be the best，Also need experts、Further demonstration of the scholar team。

　　Third, reduce the digital gap and maintain the service temperature.New technologies such as artificial intelligence can effectively improve public service efficiency，Reduce operating costs。but，Public service performance effects are "centered on the people" as the final consideration standard。Some grass -roots governments only open online service windows，Need the masses to complete the mobile phone scan、Online registration and other processes。This has led to the elderly and some disadvantaged groups during the process，The dilemma of the "digital gap" may be encountered。In addition，During the process of providing public services in the "icy" machine，The sense of experience and gain of the people may not be improved "as they want"。Therefore，Grass -roots governments enjoy high efficiency while enjoying technology，You need to consider how to help the elderly and disadvantaged groups cross the "digital gap"，At the same time as providing services on the technical platform, the tenderness of organic service is organically integrated into artificial services，to enhance the people's sense of gain and satisfaction。

　(Author Unit: School of Political Science and Public Management of East China University of Political Science and Law)