Establish a discussion platform for mobile bet365 residents，Organize mobile bet365 residents’ meeting、mobile bet365 consultations and other activities have become a new attempt in many areas to promote the modernization of mobile bet365 governance。for example，Proposed by the "Beijing mobile bet365 Council Work Guidance Procedures (Trial)" issued in 2017，“mobile bet365 committees must establish the concept of consultation，Consultation as an innovative approach and approach to mobile bet365 work，By conducting mobile bet365 consultation，Involve mobile bet365 residents in various mobile bet365 affairs，Become a participant in mobile bet365 management service innovation、Implementers and beneficiaries”。mobile bet365 discussion activities are a common form of mobile bet365 governance，This kind of discussion activity is a group decision-making process of residents。Social governance psychology starts from the psychological perspective of group decision-making，Conducted research on mobile bet365 discussion activities，Proposed a “process-outcome model” for group decision-making quality assessment，Based on this, we conducted research on the current status of mobile bet365 residents’ discussions and promotion methods。

　　Clear the current status and problems of mobile bet365 residents’ discussions

The mobile bet365 meeting is organized by the mobile bet365 party、Neighborhood Committee、Resident、mobile bet365 unit、mobile bet365 Social Organization、Property and other stakeholders as the negotiation subjects，Revolving around neighborhood disputes、Formulation and implementation of mobile bet365 convention、mobile bet365 public facilities management、A platform for negotiation on the resolution of issues such as the planning and use of public areas，It is mobile bet365 residents participating in mobile bet365 management、One of the ways to reflect personal demands。Research on the current status of discussion activities in three communities in a city，We found that the current composition of urban mobile bet365 councils、Conference Rules、There is great room for improvement in terms of discussion level and other aspects。

Judging from the composition of the council，The representativeness of mobile bet365 discussion subjects is not strong。At present, most ordinary residents and volunteers participating in mobile bet365 discussions are retired middle-aged and elderly people，There are more women among them，Fewer men。Due to the gender of the participants、Age、Education level、Career background and other factors are relatively single，Prone to groupthink、Group polarization phenomenon，The meeting decision may only one-sidedly reflect the wishes of some mobile bet365 residents，There is a risk of making wrong decisions。

From the perspective of the discussion process，Lack of clear and effectively followed mobile bet365 rules of procedure。Those who discuss the meeting have weak awareness of the rules，There are often phenomena such as "going off topic", "holding small meetings" and "speaking at the same time"，Low efficiency in discussions。Research findings，There were 5 "off-topic phenomena" in a 30-minute meeting in a mobile bet365；In the proceedings of another mobile bet365，A group of three，Group of two，Everyone has his own story，Making meetings a commonplace、whining；In a mobile bet365 meeting，Multiple people speaking at the same time account for two-thirds of the entire discussion period，This led to chaos in the proceedings，Constant debate。

From the perspective of organizational philosophy，Some neighborhood committee cadres have weak concept of negotiation，Turn the meeting into a "one-word hall"。for example，Research findings，A certain mobile bet365 cadre spoke multiple times during the half-hour meeting，And spend a lot of time expressing their opinions，Took more than one-third of the entire meeting time，Having affected the full expression and communication of residents’ opinions and demands。This "one word" approach，It will dampen residents’ enthusiasm for participation，Departure from the spirit of democratic consultation。

Judging from the results of the proceedings，The quality of the decision-making plan formed through mobile bet365 discussions is not high。Research shows，Some communities failed to form a final decision-making plan based on the discussion at the end of the meeting，The meeting is just a formality，Unable to substantively promote consensus and problem resolution。Some communities have formed final decision-making plans，But there is a lack of scientific evaluation of the quality of the program，There is a risk of making wrong decisions。

　　Expand ways to improve the quality of mobile bet365 residents’ discussions

Strengthen mobile bet365 psychological construction，Promote residents’ participation in mobile bet365 governance。Insufficient sense of mobile bet365 identity among residents，Is an important reason affecting its mobile bet365 participation。A mobile bet365 should be "a social life mobile bet365 composed of a group of people with psychological and spiritual connections"，Residents should have a sense of identity with the mobile bet365、A sense of belonging or interest，Willing to participate in mobile bet365 governance。At present, the vast majority of working people are due to work、Learning is outside the mobile bet365，Salary、Welfare benefits have nothing to do with the mobile bet365，They only see the mobile bet365 as a place to live，Not forming an emotional connection with the mobile bet365，At the same time, there is a lack of interest connection，Therefore rarely participate in mobile bet365 discussions。Communities can establish virtual and real mobile bet365 public activity spaces，Provide a platform for residents’ social activities and interactions，Cultivation of residents’ sense of mobile bet365 identity，Strengthening the construction of a common psychology in the mobile bet365。The mobile bet365 should also guide residents to form a reasonable awareness of rights、Subject consciousness，Select mobile bet365 public interest issues that residents are concerned about (such as parking space management、Public green space maintenance、Management of debris piled in corridors, etc.) Invite and authorize residents to participate in decision-making and management，Gradually forming residents’ sense of identity with the mobile bet365，Increase residents’ willingness to participate in discussion activities。The participation of working people will make mobile bet365 discussion subjects more diverse，More diverse viewpoints、More depth，To ensure the quality of decision-making。

Carry out training on rules of procedure，Standardize the order of meetings。Problems such as "going off topic", "holding small meetings", "speaking at the same time" and "one speech" in the current mobile bet365 discussion process reflect the lack of rules awareness among the discussion subjects，Therefore it is necessary to carry out training on rules of procedure。The currently internationally recognized practical meeting rules were proposed by U.S. Army General Henry Robert，later known as Robert's Rules of Order。He divided the proceedings into motions、Second proposal、State the issue、Discussion、Vote、6 specific steps including announcing the results，And put forward some basic principles that must be followed，Principles such as "one person, one vote", "one thing at a time", "one issue, one discussion"。Discoveries from our mobile bet365 experiments，Short-term training on Robert's Rules of Order can improve the order of meetings，Improve the quality of group decision-making。First，The principle of "one topic, one discussion" effectively reduces the common "off-topic" phenomenon in meetings。“One topic, one discussion” means that only one topic is dealt with at the same time in the meeting，Only if this problem is solved，Only before processing the next item。Secondly，Require both pros and cons to take turns to have the right to speak during the training，At the same time, limit everyone’s speaking time。This principle effectively avoids the phenomenon of "one word" when speaking。Finally，Specifies how to speak，Effectively reduce "simultaneous speeches" and "small meetings"，The phenomenon of casually interrupting other people's speeches。Any member before making a proposal or debate，You must first obtain the "right to speak"。At the same time，The speaker only speaks to the host，Prohibit direct dialogue between those with opposing views，Not to mention personal attacks on other people。By specifying the way to speak，Can reduce interpersonal conflicts，Effectively promote information exchange。

Introducing a decision-making quality evaluation system，Reduce errors in discussion and decision-making。The final decision formed by the mobile bet365 meeting needs to be scientifically evaluated，Implement it while ensuring its quality，Reduce the waste of material resources caused by wrong decisions and the impact on residents’ social mentality、Negative impact on social stability。According to the "process-outcome model" we proposed，Assessing the quality of group decision-making requires a comprehensive examination of the two processes of decision-making (information processing process、Interpersonal interaction process) and two results (objective task solving effect、Members’ subjective feelings)。Specifically，On the one hand，Evaluation of the meeting decision-making process，You should also see the suggestions made by the council members during the discussion、Are the views rich?、valid，Is the expression accurate (information processing)；We must also pay attention to the initiative of member participation、Equality and openness of speech、Timeliness of feedback、Democratic characteristics of leadership (interpersonal interaction)。On the other hand，Evaluation of decision-making results，We must not only pay attention to objective hard indicators，As discussed time spent、Number of voting rounds、Number of decision options (objective results)，We also need to examine the subjective feelings about the decision-making，Such as satisfaction with the decision、Recognition、Execution willingness, etc. (subjective results)，After all, residents’ sense of participation in the decision-making process、Psychological feelings such as being respected are also key to the implementation of decisions。Currently，The self-assessment questionnaire and other assessment techniques of group decision-making quality we developed based on this "process-outcome model" have been tested，Be able to make scientific decisions on the quality of mobile bet365 discussions and decision-making、Reasonable assessment。

From the perspective of social governance psychology，mobile bet365 psychological construction、The three aspects of rules of procedure training and decision-making quality assessment involve “human” psychological issues，That is, cultivating residents’ sense of ownership and willingness to participate in mobile bet365 decision-making，Improving residents’ awareness of rules and decision-making ability for discussion，Pay attention to the objective effects of the proceedings while taking into account the good feelings of the residents。Therefore，mobile bet365 governance must be “people-oriented”，Start with psychological construction。

　　(Author’s unit: School of Child Development and Education, China Women’s University)