Establishing a platform for community residents，Organize community residents' council、Community Association and other activities have become a new attempt for the modernization of community governance in many regions。For example，The "Beijing Community Council Office Work Guidance Regulations (Trial)" issued in 2017 is proposed，"The community neighborhood committee must establish the concept of negotiation，Consultation as an innovative method and method for community work，Community consultation，Let the community residents participate in various affairs of the community，Participants of the innovation of community management service、Experter and beneficiary "。Community negotiation activities are common forms of community governance，This kind of discussion activity is a group decision -making process of residents。Social governance psychology starts from the perspective of group decision -making psychology，Research on community negotiation activities，Proposed "Process -Result Model"，Research on the status quo and promotion method of community residents based on this。

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Community Council is by the community party organization、neighborhood committee、Resident、The community unit、Community Social Organization、Property and other stakeholders as the main body of negotiation，Surrounding the neighborhood dispute、Community Convention to formulate and implement、Community public facilities management、Planning and use of public areas to solve the platform for solving and use.，It is community residents to bet365 best casino games participate in community management、One of the ways to reflect personal demands。On the status of the current situation of the three communities in a city，We found that the current urban community council is composed of personnel、Meeting rules、The level of discussion and equity all improves space。

From the perspective of the council，The representativeness of the main body of community discussions is not strong。Most of the ordinary residents and volunteers who are currently participating in community discussions are mostly retired middle -aged and elderly people，Among them, more women，There are fewer men。Due to the gender of the participants、Age、Cultural level、Professional background and other factors are relatively single，Easy to generate group thinking、Group polarization phenomenon，Conference decision -making may just reflect the wishes of some residents of some communities，There is risk of decision errors。

From the process of discussion，Lack of clear and effective community discussion rules。The rules of the meeting to meet are weak，Frequent "running questions", "opening a small meeting", "Speaking at the same time" and other phenomena，Low -off efficiency of discussions。Research and development，Five "running phenomena" appeared in a 30 -minute discussion meeting in a community;，One group of three people，A group of two people，Each says each，Make the meeting meeting into a common home、Turn into complaints; in a community in a community，Multi -person spoke at the same time, occupying two -thirds of the entire time of discussion，This leads to chaos in order to discuss the order，Continuous controversy。

From the perspective of organizational concepts，weak concepts of cadres in some neighborhood committees，Turn the Board into "One Word Hall"。For example，Research and development，Bet365 app download A community cadre spoke many times in a total of half an hour of disciplinary meeting，and express your point of view with a long time，Use the time to exceed one -third of the entire meeting time，Affected the full expression and communication of the residents' perspective and demand。This kind of "one words" approach，The enthusiasm of the residents' participation，Demolition of democratic consultation。

From the results of the discussion，The decision -making plan formed by community negotiations is not high。Research display，Some communities failed to form a final decision -making plan based on discussions at the end of the council，Council flows in form，Unable to substantially promote consensus and solve the problem。Some communities have formed a final decision -making plan，but lack of scientific assessment of the quality of the plan，Risks of decision -making errors。

　　Expansion of the quality improvement of community residents' negotiations

Strengthen community psychological construction，Promote residents to bet365 best casino games participate in community governance。Insufficient identity in the residential community，It is an important reason for the participation of its community。The community should be "a social life community composed of a group of people with psychological and mental associations"，Residents should have a sense of identity in the community、A sense of belonging or interest correlation，willing to participate in community governance。At present, most of the working groups are due to work、Learning is outside the community，Salary、Welfare benefits have nothing to do with the community，They just treat the community as a place where they live，I did not form an emotional connection with the community，At the same time, there is also a lack of benefit correlation，Therefore, rarely participates in community negotiation bet365 live casino games activities。The community can build virtual and realistic community public activity spaces，Provide a platform for the social activities and exchanges of residents，Cultivate residents' community identity，Strengthen the construction of the common psychology of the community。The community should also guide residents to form a reasonable sense of rights、subject consciousness，Choose the public interest of the community concerned by the residents (such as parking space management、Public green space maintenance、Council channel stacking debris governance, etc.) Invite and authorize residents to participate in decision -making and management，Gradually form a sense of identity of residents' identity in the community，Raise the willingness of residents to participate in discussion activities。The participation of the working crowd will make the main body of community discussions more diversified，Rich views of discussions、More deep，to ensure the quality of decision -making。

Carry out the rules of discussions，Specific Meeting Order。The problems such as "run questions", "opening a small meeting", "Speaking" and "Yiyan Church" that appeared in the community discussion process reflect the lack of rules of the subject，Therefore, it is necessary to carry out training for the rules of discussions。The current international recognized practical conference rules are proposed by the US Army General Henry Robert，Later called "Robert Rules"。He divides the process of discussion into motion、Discussion、statement topic、Discussion、voting、Announce the results 6 specific steps，and propose a number of basic principles that must be complied with，Such as "one person, one vote", "one time one", "one question, one discussion" and other principles。Community experiments bet365 Play online games we carried out，Short -term Robert Rules Training Training can improve the order of the discussion meeting，Improve the quality of group decision -making。First，The principle of "one question, one discussion" effectively reduces the phenomenon of "run questions" in the meeting。"One question, one discussion" means that only one issue is processed at the same time in the meeting，Only after this problem is processed，can you process the next item。Second，Requires the right to obtain the right of speaking in both parties in the training，Simultaneous limitation at the same time everyone speaks time。This principle effectively avoids the phenomenon of "a word" during the speech。Last，Regulations to speak，Effectively reduce "Simultaneous Speaking" and "Open the Little Meeting"，Cross the phenomenon of other people's speeches and other phenomena。Any member before proposal or debate，You must get "right to speak" first。At the same time，The spokesman only stated to the host，Forbidden Opinions Apocalypse Direct Dialogue，Can't perform personal attacks on others。Speaking by regulations，can reduce interpersonal conflicts，Effectively promote information exchange。

Introduction to the quality assessment system of decision -making，Reduce decision -making errors。The final decision formed by the community negotiation meeting requires scientific assessment，Implementation and implementation under the premise of ensuring its quality，The waste of material resources caused by decision -making that reduces errors and the social mentality of residents、Negative effects of social stability。According to the "Process -Result Model"，Evaluation of group decision -making quality requires two processes of comprehensive inspection and decision -making (information processing process、Interpersonal Bet365 app download interaction process) and two results (objective task solve effect、The subjective feelings of members)。Specifically，On the one hand，Evaluation of the decision -making process of the meeting，It should be seen that the suggestions made by the members of the council during the discussion、Is the view rich、Effective，Whether the expression is accurate (information processing); also pay attention to the initiative participated by members、Equal opening of speech、Timely feedback、Democracy and other characteristics of leadership (interpersonal interaction)。On the other hand，Evaluation of decision results，Not only should we pay attention to objective hard indicators，If the time used in the discussion、Voting wheels、Number of decision plans (objective results)，Also examine the subjective feelings of decision -making，If the satisfaction of decision -making、Accreditation、Execution of willingness, etc. (subjective results)，After all, the sense of participation of residents during the decision -making process、Psychological feelings such as respected are also the key to the implementation of decision -making。Current，The self -assessment questionnaire and his evaluation technology developed based on this "process -result model" have been tested，Able to make science on the quality of decision -making of community discussions、Reasonable evaluation。

From the perspective of social governance psychology，Community psychological construction、Discussion rules and decision -making quality evaluation three aspects involve "people" psychological problems，That is, the consciousness of cultivating the owner of the residents and the willingness to bet365 best casino games participate in community decision -making，Improve the rules and decision -making ability bet365 best casino games of residents' discussions，Following the objective effect of the discussion, while taking into account the good feelings of the residents。Therefore，Community governance should be "people -oriented"，Start from psychological construction。

　　(Author Unit: School of Child Development and Education of the Chinese Women's College)